Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you” or “your”) and JEBI Tech Solutions Pvt. Ltd. (“JEBI Tech,” “we,” “us” or “our”), a company registered in India.

By accessing or using the JEBI Tech website (jebitech.com), our software solutions, or any related services (collectively, the “Services”), you acknowledge that you have read, understood and agree to be bound by these Terms.

If you do not agree to these Terms, you must not access or use the Services. If you are entering into these Terms on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation.

JEBI Tech is a software development company providing cloud-based software solutions to business customers primarily in the hospitality industry. Our Services include but are not limited to:

• Cloud-based SaaS products and platforms;
• Custom software development and integration services;
• Implementation and consultancy services;
• Technical support and maintenance;
• Data processing services on behalf of customers.

Specific service terms, deliverables, pricing and service levels are governed by separate service agreements or statements of work entered into between JEBI Tech and the customer.

Certain Services may require you to create an account or be granted access credentials. When accessing the Services, you agree to:

• Provide accurate and complete information;
• Maintain the security and confidentiality of your login credentials;
• Notify JEBI Tech immediately of any unauthorised use of your account;
• Accept responsibility for all activity that occurs under your account;
• Not share access credentials with unauthorised parties.

JEBI Tech reserves the right to suspend or terminate access to accounts that violate these Terms or pose a security risk.

All intellectual property rights in the Services, including but not limited to software, code, designs, documentation, trademarks, logos and content, are owned by JEBI Tech or its licensors. These Terms do not grant you any ownership rights in the Services.

Subject to these Terms and any applicable service agreement, JEBI Tech grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services solely for their intended purpose.

You may not copy, modify, distribute, sell, lease, reverse-engineer, decompile or create derivative works from any part of the Services without prior written consent from JEBI Tech.

Customers retain full ownership and control of all data they submit, upload or process through JEBI Tech's Services (“Customer Data”). JEBI Tech does not claim any ownership rights over Customer Data.

JEBI Tech processes Customer Data solely for the purpose of delivering the contracted Services and in accordance with the applicable Data Processing Agreement. JEBI Tech will not access, use or disclose Customer Data except as necessary to provide the Services or as required by law.

Upon termination of services, Customer Data will be returned or deleted in accordance with the applicable service agreement and our Privacy Policy.

You agree not to use the Services to:

• Violate any applicable law, regulation or third-party rights;
• Transmit malicious code, viruses or any harmful software;
• Attempt to gain unauthorised access to any system, network or data;
• Interfere with or disrupt the integrity or performance of the Services;
• Use the Services for any unlawful, fraudulent or deceptive purpose;
• Scrape, harvest or collect data from the Services through automated means without consent;
• Impersonate another person or entity;
• Circumvent any security or access controls.

JEBI Tech reserves the right to investigate and take appropriate action against any violation of this section, including suspending or terminating access to the Services.

JEBI Tech strives to maintain high availability of its Services. However, the Services may be subject to scheduled maintenance, upgrades or unforeseen outages. JEBI Tech will use commercially reasonable efforts to:

• Provide advance notice of planned maintenance where feasible;
• Minimise disruption during maintenance windows;
• Restore Services promptly following any unplanned outage.

Specific service-level commitments, uptime guarantees and support response times are defined in the applicable service agreement between JEBI Tech and the customer.

Where Services are provided under a paid arrangement, payment terms are governed by the applicable service agreement or statement of work. General payment conditions include:

• Invoices are payable within the period specified in the applicable agreement;
• All fees are exclusive of applicable taxes unless stated otherwise;
• Late payments may be subject to interest charges as specified in the agreement;
• JEBI Tech reserves the right to suspend Services for overdue accounts after reasonable notice.

Fee adjustments for subscription services will be communicated in advance as specified in the applicable agreement.

Each party agrees to maintain the confidentiality of any proprietary or confidential information disclosed by the other party in connection with the Services. Confidential information includes but is not limited to:

• Business strategies, plans and financial information;
• Technical specifications, source code and system architecture;
• Customer data and user information;
• Pricing and contractual terms.

Confidentiality obligations do not apply to information that is publicly available, independently developed, rightfully received from a third party, or required to be disclosed by law.

To the maximum extent permitted by applicable law:

• JEBI Tech shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data, business opportunity or goodwill;
• JEBI Tech's total aggregate liability for any claims arising out of or relating to the Services shall not exceed the total fees paid by the customer to JEBI Tech in the twelve (12) months preceding the event giving rise to the claim;
• JEBI Tech does not warrant that the Services will be uninterrupted, error-free or free of vulnerabilities.

These limitations apply regardless of the legal theory on which the claim is based, whether in contract, tort (including negligence), strict liability or otherwise.

The Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, JEBI Tech disclaims all warranties, whether express, implied or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement.

JEBI Tech does not warrant that the Services will meet your specific requirements, that results obtained from the Services will be accurate or reliable, or that defects will be corrected within any particular timeframe.

You agree to indemnify, defend and hold harmless JEBI Tech, its officers, directors, employees and agents from and against any claims, damages, losses, liabilities and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Services in violation of these Terms;
• Your violation of any applicable law or third-party rights;
• Any data or content you submit through the Services;
• Your negligence or wilful misconduct.

Either party may terminate the use of Services in accordance with the applicable service agreement. JEBI Tech may also terminate or suspend your access to the Services immediately and without notice if:

• You breach any material provision of these Terms;
• You engage in activity that poses a security risk to the Services or other users;
• Required by law or regulatory authority;
• Your account has been inactive for an extended period as defined in the service agreement.

Upon termination, your right to use the Services will cease immediately. Provisions that by their nature should survive termination (including intellectual property, limitation of liability, indemnification and governing law) shall continue in full force and effect.

JEBI Tech reserves the right to modify these Terms at any time. Material changes will be communicated by updating the “Last Updated” date at the top of this page and, where appropriate, by providing notice through the Services or by email.

Your continued use of the Services after the effective date of any modifications constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you should discontinue use of the Services.

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within thirty (30) days, it shall be submitted to binding arbitration in Pune, India, in accordance with the Arbitration and Conciliation Act, 1996.

Nothing in this section shall prevent either party from seeking interim or injunctive relief from a court of competent jurisdiction where necessary to protect its rights.

For questions, concerns or notices relating to these Terms of Service, please contact: